Walkin' Doggies
West LA | South Bay | 310.962.1697

Walkin' Doggies Policies


Meet & Greet

Before any walks, visits or overnights are performed, we will have a meeting where we can be introduced to your pet and vice versa. This will take place in your home. Prior to this you will have filled out and returned to us your client and pet info forms, and we will go over them together at this time. We will make sure we completely understand all the details of what is necessary to make your pet feel safe and loved while in our care. We will also review and sign the Walkin’ Doggies Service Agreement and gather your Veterinarian information. Generally a minimum of 24 hrs is needed to arrange a M & G, and 48 hrs before any visits/walks are completed for new clients.


Minimum Visits (Pet Sitting Clients ONLY)

To insure the safety and good health of all pets within our care, we have requirements for the minimum number of visits when clients are out of town.

Dogs: We require a minimum of two visits /day for dogs, and highly recommend three. Even if your pup is a champ at “holding it” while you are away, your canine friend may experience sadness or anxiety which could lead them to have an accident. Each time someone stops by to take them for a walk, play ball in the yard, or simply rub their belly, they feel a little less alone and can more easily handle your absence. This allows your travel to be virtually worry free, knowing your beloved pets are content.

Cats: We require a minimum of one visit /day for cats. For all you cat owners out there who think this is not necessary, I ask you to think of all the silly predicaments your cat has gotten his or herself in throughout its life. Felines are curious creatures, and when you are away they tend to explore more than usual, which can often lead to them getting hurt, stuck, or worse. For the well-being of your kitties and home, we must enforce this rule.


Job Sharing

Walkin’ Doggies cannot be held responsible for your pet or home if another service provider, friend, or family member enters your property while we are not there. We are bonded and insured through Pet Sitters Associates, however the policy is only effective if we are the exclusive ones caring for your pet in your absence. Though it may seem convenient or a good way to save money, having more than one party involved with your pets care tends to lend itself to mistakes. Assumptions are made, communication is not what it should be, and animals get fed too much or not at all. The same goes for walks, medications, home security, and the list goes on and on. One of our strongest attributes is our attention to detail. In our experience jobs go much more smoothly when a solo party is taking care of a client.


Cancellation

Being in business for more than 7 years on the Westside, we have accumulated quite the client base. We do our best to accommodate everyone’s needs, including squeezing in same day appointments or rearranging walk times at the last minute. We also understand that sometimes emergencies occur which are out of our control. In those circumstances there is no penalty for cancellation. To be clear, emergencies are usually health issues (pet or client) that have presented suddenly with little or no notice. If this is not the case, to be fair to our staff who have planned their work and personal schedules around your booking, the following is applicable:

Walks/visits: 24 hrs

Day/Night sits: 48 hrs

Overnights: 48 hrs

Pet Sits: 7 days

Major holiday bookings: 7 days

If you contact us for cancellation in less time you will be charged for the job.


Payment

Full payment is required before any services are rendered. Our preferred method of payment is debit or credit. You will receive an email invoice with a link to Paypal, which allows you to securely login (with or without an account) and easily pay.